The crew in Plymouth Sunglasses Hut are 2nd to none. The manager remembered exactly what style and colour combination I had bought in my Oakley customs last year. Very attentive and can't be helpful enough. So much so that when I went back to replace the last ones (stolen), they managed to talk me in to a 2nd pair. I Will not go anywhere else for sunglasses and will always recommend.
Thoroughly impressed with the team when I was in the Drakes Circus store in Plymouth last week (Paula and Jana). Paula, who served me, was excellent - and I ended up several pairs of glasses. Her knowledge, authenticity and patience was excellent. Great customer service. Many thanks.
When you're debating buying in person to try on glasses or shop online somewhere more reliable like Amazon you often chance it. Well, I wish I hadn't. Claimed "damaged" glasses after attempting to return them when I'd worn them once, they weren't damaged at all, just wouldn't refund. The reason I was returning them? Transitions barely worked, so I was constantly blinded driving in them, but now I have to take a loss and sell them elsewhere, wishing I'd just bought them on Amazon. Anyway, at least I get to try on glasses here in future. Relevant to the Meta raybans they're trying to shill, if you're gonna buy anything: don't buy the Meta's here. Maybe you'd be better off with anything else.
KR
Kelly Rendle
Jan 28, 2026
Recently came in only to ask about the new META raybans I’ve been seeing all over social media. Little did I know my experience would actually make me buy them!
Kristiana you are an absolute asset to your store. I’ve never met anyone as helpful or as knowledgeable as you. She had answered every question I had, going into detail and even showing me different styles, additional information such as clear transitioning lenses, and also spoke to me about how future proof they were.
What turnt into a simple trip to gain some answered turnt into me wanting them even more. And the next day I walked in, she had the exact size, model, colour, everything ready for me and made everything so easy it was amazing.
Well done kristiana, your an absolute star and 100% would reccomend anyone to come to you for information - Blake
SW
Shirley Woods
Jan 9, 2026
My daughter and I always return back to the Plymouth store despite living out of the area because the customer service there is fantastic, Victoria always goes above and beyond to make sure that you not only leave happy with your purchase, but she also makes you feel truly valued as a customer. Plymouth have great team!!